FacebookTwitterLinkedinTwitter
CCA Recruitment Group
CCA Recruitment Group
Market leaders within Call Centre Recruitment
  • About Us
    • Mission & Values
    • Work For Us
  • Our Divisions
  • On Demand
  • Vacancies
  • Client Centre
    • Our Services
    • Testimonials
  • Candidate Centre
  • Contact Us
  • About Us
    • Mission & Values
    • Work For Us
  • Our Divisions
  • On Demand
  • Vacancies
  • Client Centre
    • Our Services
    • Testimonials
  • Candidate Centre
  • Contact Us

Daily Archives: 2016-12-07

Resource Planning in an Evolving Digital World

Eighteen years ago I was a multi-lingual agent in a European 24/7 contact centre which handled dozens of languages. The sole channel was telephony, shifts were set in stone and the pace was frenetic when volumes spiked (which was often) but deathly quiet at other times (also fairly often). It was an extremely inefficient environment,…

2016-12-0712 CommentsBlogBy Barrie Brown
Copyright 2016. CCA Recruitment Group. All Rights Reserved.
  • Work For Us
  • Terms & Conditions
  • Sitemap
Footer Links
WP2Social Auto Publish Powered By : XYZScripts.com