I firstly want to say thank you for having such a great member of staff as a point of contact for people such as myself looking to get back in the job market or seeking to change careers. Amy Cosgrove has been great through my journey back to work, I’ll give 3 examples of how she done that.

1) She asked the right questions in order to find where my skills were best suited. They didn’t seem scripted like with other recruiters.
2) Amy gave me some interviewing techniques that I’d have never known employers would react so well to.
3) Asking the right questions and helping me to build the confidence to showcase my talent in the interview I attended.

I can now proudly say I’m employed with a growing company with great prospects, once again thank you very much. I’m sure your friendly nature, people skills and knowledge will take you and CCA Recruitment far.

Peter Phillips – Candidate

As the Senior Recruiter on site at Pear Mill, I manage the internal and external recruitment for the site. I had mixed reviews from my colleagues who worked with CCA so I was dubious bringing over to Pear Mill, especially to work on the UK’s highest revenue campaign. Speaking with Jordan about a candidate we discussed him coming on site to learn more about the roles we are hiring for. The meeting was brilliant and Jordan was very charismatic and really took the opportunity to explore the ins and outs of everything Convergys.

Jordan has the perfect balance of profession rapport building, I feel I have a very good relationship with Jordan and he makes the effort to take an interest in me as a person, not just a client. Jordan has an excellent knowledge of our processes and what we are looking for and the quality of CV’s and level of information is always the best from the CCA recruiters.

I see bags of potential in Jordan, he has demonstrated fantastic capabilities and flexibility with a difficult recruitment instruction. He is an asset to CCA and given the opportunity I would happily hire him onto my own team.

Keep up the good work.

Abbie Murphy – Senior Talent Acquisition Specialist – Pear Mill

My first introduction to Lucy was when she proactively contacted me in relation to a position she thought I might be interested in as I was looking to relocate from the North East to London.

Lucy talked through the job role with me and gave me an insight into the company, which resulted in her putting me forward for the role. I was quickly invited to interview and Lucy guided me through the process,giving me tips on what the company was looking for and the areas I should focus on in my interview – which obviously worked as I was successful and started work a few weeks later.

Lucy was instrumental in me securing my position, as well as negotiating a salary above what had been advertised. Her customer service hasn’t ended with placing me with a company and she has been in touch regularly to see how things are going,as well as coming out to see me in person after my first three months in the role.

Lucy is a credit to CCA and her commitment to del vering an excellent service is obvious – she is friendly, supportive and professional at all times and Iwould definitely recommended her to others
– in fact I passed her details to a friend recently and within a few weeks he has also secured a new role and moved to London,thanks to Lucy’s support.

Mike Fleming – Deputy Operations Manager – Express Medical

I was looking for the perfect job, and somehow Lucy managed to find it!!

She has kept me well informed throughout the process sending me a lot of information about the company and answering any questions that came to mind (I asked a lot!). She was very patient with me when I had assessment day nerves and helped get my head in the game and gave me hints and tips on the whole assessment process which really helped.

I am currently in my first week of the role and Lucy has already been in to see how I am getting on which I think is a really nice touch and something I was not expecting.I can honestly say I have never had a better experience with an agency and Lucy is a real credit to CCA. I would recommend them to anybody wanting to find that perfect job.

CCA Candidate

My name and details were passed over to Lucy by a close friend she had also helped by finding him work. And from the very first contact, she has worked tirelessly to secure a new position for me. And now, thanks to her experience and hard work, I am now working for Thames Water. I couldn’t put into words how excited I was at the prospect of joining such a huge company.

Lucy has always kept in touch, even to this day (I’m into my 3rd week in the new job). And now, it’s safe to say, our working relationship is bordering on more of a ‘personal friendship’. Despite an early setback, she has worked tirelessly to find me my perfect job. I have nothing but praise for everything she has done for me.

CCA Candidate

My recruitment consultant was Gareth Foulkes and someone I found to really understands recruitment.

I had the pleasure of meeting Gareth when I was looking for a new job in a new country (a task which, in itself, is challenging enough). Consequently, of course, it was very important to count on someone that, beyond knowing the target job market very well, understood my profession and my acting field as well. And here, Gareth proved himself as a standout professional.
He informed me of so many – excellent – vacancies in the Workforce Planning area, he not just presented to me great opportunities, he did preparation with me as few people could have done. A genuinely good piece of coaching work, which was crucial to me at that time when I was searching for a new position. His skills as an English teacher were also valuable to someone who had newly arrived in the UK.

As someone to present us new challenges or the right Workforce Planning Professionals, Gareth earns my highest recommendation


CCA Candidate

Thanks to the help of the Frontline team at CCA Recruitment Group,we have completely transformed our recruitment model in the Private Client Customer Service Division, with great results.

Lucy has provided some pivotal support with selecting the right candidates for us to choose from on our assessment days and she is a pleasure to work with.

Jane Symonds – Moneycorp

During the course of my job search my recruitment consultant was Amy Cosgrove.

After applying for a role that Amy was working on I was delighted to be contacted for the progression of my application. Amy introduced herself in a very professional manner. What really stood out for me was how Amy came across; she was the first recruiter that asked me what my needs and requirements are and she was also able to build a strong relationship with me within the first communication. After she had assessed me on what I was looking for she put me forward for a role with Capita/ Google which I was delighted to be invited to. She provided me with more than enough information this included details about my interview and style as well as specific details which were tailored to giving me what I needed to know.

What I really admired about Amy’s approach was how she was willing to always go the extra mile and nothing was too much trouble. For example I was unable to contact her through the day so she purposely went out of her way to have a conversation with me outside of her working hours which helped me an awful lot. Amy was able to provide me with last detail there was to know about for my interview. Over the past few weeks of dealing with her she has built a very good relationship with my self and I shall be in touch with Amy for any future references.

Thanks for an amazing experience Amy!

Edward Taylor

Sometimes it’s difficult when recruiting to not only get the best candidates but also to get the best service from a Recruitment Consultancy to support you in the journey.

From the minute I engaged with Ian Kennelly at CCA Recruitment it was obvious to see that he had a passion for recruitment within the Contact Centre industry and the support he gave was testament to the outcome.

Not only did Ian provide a full shortlist on time but also he gave both my business partner and I some “food for thought” as all candidates submitted had the right level of quality to suit our business.

Ian supported us with our processes for interview and made some fantastic suggestions which really helped us when scoring the interview process.

Ian applied himself with total professionalism with energy and diligence throughout the process and I would not hesitate to recommend him should you be looking to add talent to your team.

Natalie Letcher Chair & Co-founder – Uni-Quest Ltd

Thanks so much for all your fantastic help, support and guidance in helping me secure this role and for all the help over these last few months . I don’t think I’ll be able to provide any feedback on how to improve, as the service and support you’ve given me has been first class. The truth is, you are the one recruiter who has been fully supportive. I’ve experienced a few companies over these last few months who have really disappointed me with their lack of communication and false promises. I’d definitely hold you and CCA up as a market leaders in your field. I will be passing on my thoughts to Kura regarding this and explaining why I believe they should be using you above all other companies that I’ve encountered.



Paul McBain