Click on the divisions below to learn more and view job openings:
- OperationsDo you want a career in Call Centres Operations? We did and they keep us excited every day! What makes us different is our passion for the industry. We want everyone we work with to be as passionate about it as we are.What makes us different is our passion for the industry. We want everyone we work with to be as passionate about it as we are. From the very first day you step into one for the first time and being on the phones to holding a seat at the board and determining the right strategy for your Customers, People and Shareholders we want to be there at every step of our candidates careers.
- ExecutiveFor Executive teams, developing, setting and delivering the strategic customer focussed direction for an organisation can be pivotal to the success of the business. CEO’s have been hired and fired on the strength of their customer propostion and our Executive team are always there to support.
- Frontline AdvisorsOur Frontline team actively talent map from day one, helping streamline the process for our client’s as the employer of choice within their specialist areas. These practices have been shown repeatedly to yield increased efficiency and satisfaction within the recruitment lifecycle resulting in overall cost reduction for our partners.
- Planning & AnalyticsPlanning & Analytics, the unsung heroes division. The Planning & Analytics teams are those who keep call centres running, drive the greatest levels of service whilst not breaking the bank, those who support frontline requests whilst having to ensure that customers are dealt with ASAP! We salute you.
- BPOCCA Recruitment Group can celebrate over 13 years of knowledge and experience focused within the BPO market space – predominantly contact centre, tracking and work through the growth, acquisitions, market trends and diversity this sectors offers. Within the BPO division, CCA Recruitment Group work with candidates from Board level through to Volume solutions for our clients.
- Technology & DigitalCCA Recruitment Group Technology & Digital divisions is another of our specialists as market leaders within the call centre and contact centre recruitment. CCA Recruitment Group has been connecting exceptional talent with exciting opportunities for over 15 years. As we continue to grow so do our divisions and our knowledge of the divisions in which we operate.
- InternationalCCA International Search provides support to organisations when there is a shortage of specialist skills locally, requiring a tactical approach to recruiting people from international talent pools.