• Permanent
  • Glasgow
  • Account Manager (Financial Services) – Multi-site covering 1 key account. Access to own transport would be advantageous
  • Account Manager (Financial Services) – Based in Glasgow City Centre

Salary £35,000 – £45,000 (Depending on Experience)

My client is a global outsourcing company and they are looking to appoint 2 experienced account managers to effectively develop and grow the relationship with their clients further.

Responsibilities include: –

  • Owning day to day client engagement and relationship, both in person as well as through relevant reporting on data/insight to campaign and contractual performance
  • Effective financial forecasting and reducing any risks accordingly
  • Introducing and communicating relevant protocols between client and key internal stakeholders
  • Working with operations and other key internal stakeholders whereby individuals are held accountable for their contribution to client/campaign deliverables
  • Owning and delivering structured weekly and monthly business reviews with both internal and external stakeholders as well as participating in quarterly business reviews
  • Source opportunities to sell further company services to achieve internal farming targets.

The ideal candidate will have: –

  • Operational experience within call and contact centre industry
  • Client services and account management experience
  • Ideally come from a Financial Services and BPO background
  • Owned and delivered monthly business reviews as well as participating with Account Director in quarterly business reviews
  • Strong relationship building skills that will drive forward a partnership with the client and garner trust and confidence
  • Strong communication skills and can relay information and data with ease to a wide audience both verbally and through reporting
  • Ability to work with senior leaders in the operation whilst holding parties accountable for their remit to deliver to client

These are great roles that will allow you to either join a well-established and on-going client whilst the second role is working on a new client account. These two accounts demonstrate that our client has a great range of clients not just in size/scale but also a reputable profile industry as they continue to build and grow both new and existing accounts.

Our client is looking to speak to individuals who are ready for a new challenge so please get in touch now for more information and a confidential discussion.

 

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