Customer Service Advisor
40hrs from Monday – Friday 8am – 8pm, Saturday 9am – 5pm and Sunday 9am – 2pm
Interviewing – Now
We are looking for individuals with a Customer Service focused background to join a growing household name business in Glasgow City Centre.
CCA Recruitment are delighted to be partnering with a well-known Financial Services client as we help them grow their large-scale contact centre in Glasgow. Joining one of the market leaders in their field as a Customer Service Advisor, your focus will be on exceeding customer expectations through exceptional product knowledge.
As a Customer Service Advisor you will handle inbound calls from an existing customer base. Utilising your well-trained product knowledge you will answer questions, match customers to products and consider scope to upsell if customers needs match. Your focus will be on ensuring customers feel listened to, valued and that their needs are being met.
Prior experience in financial services or contact centre would be an asset but is far from essential. If you have experience in a customer facing role and a strong work history, we would be keen to speak with you. With first class training teams to take you through your first 4 weeks, our client can teach you the skills. What we can’t teach and need you to bring is your:
- Exceptional Customer Focus – you really care and going the extra mile isn’t extra for you
- Great Behaviors – Attitude, Approach, Commitment and Willingness to Learn
- Customer Service Experience
If you feel you match the skills and experience sought, please apply now. For more information and a confidential discussion, please contact Rob Hilley on 0141 406 6730.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database.