• leeds

Customer Service Team Leader/ Manager 

Leeds

£25,000 basic salary

Additional £1500 per year OTE

Evening shifts between 1pm and 9pm working 1 in 3 weekends.

Permanent role (6 month contracts also available)

 

Are you an experienced Team Manager looking for evening shift to accommodate childcare needs?

Are you just a late starter who prefers their mornings to themselves to get to the gym?

Then this opportunity might be for you.

 

Our client is a multinational retail company looking for someone driven and creative to join their Leeds office. Permanent evening shifts and more varied shifts available.

You will:

  • Manage a team of advisors across a number of channels
  • Report directly to the Operations Manager
  • Be responsible for incentivising, motivating and coaching a team of customer advisors
  • Conducting monthly 1-2-1’s with each member of the team and managing your own time to ensure this is happening.
  • Identify and resolve any training issues within your team.
  • Track, monitor and be able to confidently report on a number of KPIs and ensure all SLAs are being met.
  • Deal with escalated customer queries/complaints

 

You should have experience:

  • At least 1 year of managing advisors within a call centre environment – preferably customer service-focused.
  • Coaching a developing within a team including conducting regular 1-2-1s
  • Dealing with customer escalations
  • HR duties

What’s in it for you?

  • You will work in an environment that encourages creativity and allows you the opportunity to lead and manage your team according to your style.
  • You will recieve a great discount on a number of major high street names.
  • You will have access to free, secure parking.
  • You’ll be working within a business genuinely passionate about good customer service in an environment that encourages promotion.

For more information and to register your interest please contact Jordan on

t: +44 (0)2920 100 835

m: +44 (0)7709581290

.

 

 

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