CCA are delighted to be supporting a Global Travel business with the hire of a dynamic, driven Customer Service Operations Manager, this will be based in the their stylish offices in Edinburgh.
Do you have previous leadership gained a Customer Services Travel Call Centre operations? Do you want to work for a global organisation where you can personally help to shape the future.
This is a truly amazing opportunity to support a growing business to grow. We would be interested to speak with indivduals with multilingual capabilities, this site boast capability across 11 languages.
Basic Salary £45K – £60K per annum + 32 days holiday + Generous Pension + Private Medical + Annual Holiday Allowance
The primary purpose of this role is to lead, manage and develop a group of Team Leaders to maximise their potential both individually and collectively in the delivery of campaign-specific KPIs and SLAs to drive efficiency and drive a smooth operation.
Hours – Monday – Sunday (9am – 5pm) 5 days out of 7
Please forward your CV and we will contact you within 24 hours