• Permanent
  • Manchester
  • This position has been filled

Role: Head of Customer Service

Location: Manchester

Salary: £80k

Do you want to lead customer service for a well-funded start up organisation with a global reach?

Do you want to deliver a world class service organisation for a revolutionary product?

Do you have experience of working with international outsourcers?

Our client is a new start up who has a revolutionary product that they are in the process of taking to market.  They are looking for a head of customer service who will build a high performing service infrastructure to support that product.  The product will be beneficial to both consumers and customers and as such service will be segmented to both.

The role will be responsible for all facets of customer service and will build the strategy, policies and training to enable agents to deliver world class service. You will also be responsible for developing the relationship with an outsource partner (initially in South Africa) including defining the operational metrics and performance management frameworks.

What will you get in return?

The organisation is offering a basic salary up to £80k.

The ideal Head of Contact Centre will be able to demonstrate experience of

  • Designing and building a new customer service function
  • Experience of managing offshore contact centre outsource partners
  • Ideally you will have experience of leading both b2b and b2c customer service operations
  • You will have experience of working in a fast paced agile organisation

If this opportunity does sound of interest please apply with a copy of your CV and we will arrange for an initial and discreet discussion to be held about your background.

CCA Executive is the Leadership and Executive function of CCA Recruitment Group.  With over 15 years’ experience of recruiting senior management into the UK Call Centre and Customer Service industry. CCA provide innovative solutions to our clients and senior level candidates in the Customer Service, Contact Centre, Customer Experience, Resource Planning, Customer Insight and Analytics industries.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database