Head of Operations
Salary circa 65K basic
CCA Recruitment’s dedicated BPO division is pleased to be supporting a client in the search for an experienced Head of Operations to join their site in the North West and lead their operation of circa 300 FTE covering both Sales and Service.
- You will manage a team of senior operations professionals and have overall responsibility for 300+ FTE
- Although there will be an assigned Account Director to manage the account from a commercial perspective; you will meet with the client regularly and be accountable for performance, SLAs and identifying any areas requiring some further focus
- Oversee a function offering both sales and service in and inbound and outbound capacity
The ideal candidate:
- Have experience managing large contact centre/ call centre operations within a BPO
- Experience in the telecoms sector preferably managing both inbound and outbound functions
- Have a strong background of maintaining client relationships
For more information please contact Amy on firstname.lastname@example.org or 02920 100 823.