• Permanent
  • UK

Solutions Director

UK based with EMEA Travel

BPO Industry

Salary up to £120K basic

Additional bonus structure in place

 

CCA Recruitment are supporting a global BPO client in the search for an experienced Solutions Director with experience of managing a team. The role will manage the bid function including a team of experienced bid and have a strong lean toward CX and digital transformation.

 

The role:

  • Identify and develop creative and innovative client solutions in response to agreed client requirements taking care to remain commercially aware.
  • Work closely with both the business development and bid teams to ensure consistency of needs and agree upon the most effective solutions.
  • Ensure correspondence between key stakeholders is managed and logged appropriately.
  • Consider multiple aspects such as technologies, analytics, customer experience and process when designing solutions.

Key Experience Required:

  • Large scale digital transformation
  • Management of a team within the wider sales function
  • Strong working knowledge of leading edge technologies and solutions
  • Must have considerable experience with a BPO (customer management/contact centre).
  • Must have worked as part of the wider sales process within a BPO.
  • Proven experience or working to deadlines successfully.

Key Skills Required:

  • Be able to multi-task confidently and effectively.
  • Be proactive and self-motivated.
  • Have a strong commercial acumen and be business minded.
  • Enjoy and thrive within a team environment.
  • Excellent organisation skills and proficient in in MS packages.
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