Website cca_group CCA Recruitment

Role: Systems Engineer – Zendesk & NewVoiceMedia

Salary: up to £300 per day

Work Location: Home Based – UK or Europe

Contract length: 6 months – potential for extension


Do you enjoy supporting colleagues by enabling the technology systems that they use?

Are you an experienced systems engineer using Zendesk and/or NewVoiceMedia?

Do you enjoy working in a fast paced, close knit work environment?

This is a contract opportunity working with a hyper-growth start up organisation that is investing heavily in building a customer service operation that will deliver a world class customer service experience.

With a significant transformation programme ongoing currently there is a high demand for system administration and configuration changes within their customer service systems.  This is also partially caused by a transition of contact centre outsourcers.

In this role you will be exposed to a number of systems such as Twilio, Gooddata as well as the main customer care systems Zendesk (Chat & Support) and NewVoiceMedia.  You will be provided with training for the systems that you have not used previously.

Experience Required

To be successful in the role you will need the following experience

  • Experience in administering Zendesk or NewVoiceMedia
  • Experience of planning, building and maintaining scalable customer service structures across various support systems
  • Experience conducting in-depth reviews of workflows to further optimise existing processes with the use of technology
  • Ability to create supports material catered to both technical and non-technical staff


If this role is of interest to you please email your CV to for a confidential discussion.

CCA Executive is the Leadership and Executive function of CCA Recruitment Group.  With over 15 years’ experience of recruiting senior management into the UK Call Centre and Customer Service industry. CCA provide innovative solutions to our clients and senior level candidates in the Customer Service, Contact Centre, Customer Experience, Resource Planning, Customer Insight and Analytics industries.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database





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