Role: Team Leader
Location: Northampton
Hours: 37.5 Hours Monday – Friday 8am-6pm, Sat 8am-1pm (1 Sat in 4 paid at double time overtime)
Salary: Up to £28,500 DOE OTE £31,500 + benefits
As a Contact Centre Team Leader you will be responsible for leading a team of Advisors, ensuring that each Advisor meets their individual objectives and also the overall team’s objectives.
Are you a passionate Contact Centre Team Leader looking for job satisfaction?
Your role as a Contact Centre Team Leader will involve:
- Managing a team of telephone advisors and driving performance
- Observe and coach each advisor within your team, implementing coaching and performance improvement plans for each team member as necessary in order to improve team/departmental performance.
- Responsible for holding monthly 121 performance reviews, identifying areas for improvement and setting the appropriate development plans
- Holding daily and any ad hoc briefs with your team to ensure they are informed of any business changes
- You’ll play a key role in promoting a competitive yet fun environment contributing to the design and implementation of centre-wide incentive programmes (e.g., theme days, prizes/recognition awards) to maximise your teams’ performance.
Skills for this Contact Centre Team Leader:
- Previous experience leading others in a contact centre
- An effective leader of people
- You’ll be passionate about tech support, ensuring this plays a big part in the day to day running of the team.
- You will feel comfortable working in a target driven and changing environment and be able to respond to changing business needs such as monthly target changes.
- Proven planning and organisational skills
- Communicates and presents comfortably at a high level – both written and verbally
Please follow the link to apply for an immediate interview for this Contact Centre Team Leader role based in Northampton.
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