UK Customer Experience Awards – Directors Blog

One of the great things about this job is I not only get to work with some brilliant companies and the best talent in the customer experience field, I also have the pleasure now of perks like being a judge at the UK Customer Experience awards. Being a judge gives me an even more insightful…

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CCA Recruitment announce new Associate Director

CCA are pleased to announce that Pamela Stokes has today joined the management team to lead our office in Manchester.  Predominantly supporting clients across the north of England Pamela will be driving the specialist nature of CCA’s recruitment ethos. Pamela joins CCA from Manpower where she lead the regional business supporting the North West, Midlands…

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CCA Turns 20!

  Incorporated in June 1999 CCA Recruitment or as we were known back then Call Centre Associates are celebrating our 20th anniversary this month! We are kicking off a season of celebrations in style with over 150 senior leaders from the contact centre industry at our Glasgow Offices on Thursday June 13th. We will be…

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CCA Recruitment Group on track for a record quarter!

In the first 3 months of 2019 CCA Recruitment Group is on track to deliver record quarterly revenues showing an increase of over 50% growth for the same quarter in 2018. We have seen positive performances across the business with significant contributions coming from our teams operating at all levels to support clients.  Our front…

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Customer Service Advisor

Role: Customer Service Advisor Salary: £27,950 up to £32,399 (higher salary increases once completed customer services accredited training course, being fully multi skilled on all service in the customer service centre) + benefits Location: Hammersmith Hours: 36 hours per week, Mon-Fri between 8am-6pm (with view of extending to 8pm in future) CCA Recruitment are delighted…

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Happy Anniversary CCA Wales – 5 reasons you should be using us for your senior & niche recruitment

CCA Wales Celebrates our 1 year in Cardiff – If you haven’t tried us yet; here are 5 reasons why you should: I’ll go on to expand on these points below but for those hiring managers/internal recruiters who have a million and one things still to do today; here’s the short version. 1 – We…

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CCA kicks off 2018 with new starters in our London and Manchester offices – Call Centre Recruitment

CCA Recruitment, the call centre recruitment specialists are pleased to announce our continued growth in 2018. In 2017 we added our fourth regional office in Cardiff  and we are continuing to drive growth in our exisiting offices in London, Manchester and Glasgow. New Starters In Manchester we welcome Mark Spencer who has joined us to…

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Benefits Of An Assessment Day

Looking at the benefits of running an assessment day we have come to conclusion that they can really add value for both parties involved both the business and the candidates taking part. Assessment days are designed to assess the candidates in different environments so they can show case their different skills and personal attributes, this…

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CCA Recruitment Group opens in Cardiff

We are delighted to announce that we are opening a new office in Cardiff to support our clients and contribute to the further development of our industry leading business.  We are proud of our close association with our clients based in the region and will continue to build and develop more locally focused propositions tailored…

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