Frontline Advisors

[vc_row][vc_column width=”2/3″][vc_column_text]Our Frontline Advisors team actively talent map from day one, helping streamline the process for our client’s as the employer of choice within their specialist areas. These practices have been shown repeatedly to yield increased efficiency and satisfaction within the recruitment lifecycle resulting in overall cost reduction for our partners.

Frontline Advisors Services:

  • Customer Service
  • Sales
  • Retentions/Finance/Collections
  • IT Support/Helpdesk/Field
  • Facilities Management
  • Complaints
  • Travel Consultant
  • Distribution/Supply Chain
  • Back office/Administration
  • RPO

At CCA we firmly believe that our brand will be shaped by the experience our candidates go through when securing their dream job. Our team of highly skilled Frontline Advisors consultants offer an unrivalled consultative and responsive service.

We take the following steps to ensure delivery to all our Frontline Advisors client delivery:

Consultation: CCA will gain a full understanding of your business. We will take the time to gather requirements, ensuring we target the right candidates for both skills set and culture fit, minimising staff turnover.

Vacancy/Candidate Management: We work collaboratively with our clients to provide sound performance metrics and analysis.

Candidate Screening: We handle all ad response, screening, interviewing, rejections, offers and on boarding.

Talent Resourcing: Advertising, networking, website and social media campaigns.

Agency Management: Service level agreements, fee structure, and reporting all standardised.

Management Reporting: We provide market information, vacancy status, performance metrics and costs. CCA Recruitment Group will use Trackers for volume campaigns and employee tracking etc.

Strategy, Improvement & Performance Management: Monthly and Quarterly reviews.

If you are a client or a candidate and are looking for a call centre recruitment specialist who can assist with your requirements within the Frontline Advisors fild please contact us or email

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