• The SVP will own and drive a portfolio of logos and will manage a team of UK Account Directors and Account Managers.
• You will support the development, value-add proposition, and integrated solutions across all client activities.
• You will know how to WIN with the client!
• The SVP should understand the customer thoroughly, their strategy, their organization, company culture, their industry vertical, customer journey, pain points and needs, especially the not-so-obvious ones, and proactively offer win-win solutions to address and exceed the needs of the client.

KEY RESPONSIBILITIES

• Client Relationship: Expanding relationships and bringing in new clients.
• Strategic Growth: developing a complete understanding of account needs and anticipating account changes and improvements.
• Driving Proposal management with clear WIN strategy processes.
• Overseeing budgets, forecasting, reporting, and pricing models.
• Manage and develop Account Directors/Account Managers across your team.
• Develop and support the AM function within our client’s business – in terms of people, process, and practices.

DESIRED EXPERIENCE

• 5+ years in an Account Management role, minimum 3 years as an Account Director
• BPO Industry experience
• Client-facing role experience
• Vertical experience – industries
• Operational experience
• Managing diverse and multi-functional teams remotely
• Proven ability to manage people and accounts, including large scale logo growth in scale and diversification.