UNLOCKING POTENTIAL THROUGH OUR SPECIALIST TEAMS

CCA Recruitment Group is more than just a recruitment agency – we are your trusted partner in success. With over 20 years of experience, we’ve established ourselves as leaders in the Customer Contact and Outsourcing services marketplace. Our longevity in the field is a testament to our ability to adapt, innovate, and deliver, even in the most challenging recruitment landscapes.

We pride ourselves on our extensive networks, meticulously cultivated to attract leading talent and drive growth, development, and change across the Customer Experience sector. Our reach isn’t confined to the local sphere; we operate on a global scale, connecting businesses with exceptional individuals who can contribute to their strategic objectives and help them stay ahead in an increasingly competitive market.

Our expertise spans across key stakeholder positions, management, and Frontline resourcing. We don’t believe in a one-size-fits-all approach; instead, we tailor our recruitment strategies to your specific needs, ensuring we find the right fit for every role.

At the heart of our success is our dedicated and professional team. Each member brings a wealth of knowledge and a deep commitment to excellence, contributing to our unrivaled record of success. We don’t just fill vacancies; we build relationships, providing resourcing solutions through true partnerships with our clients.

Whether you’re operating in the UK or navigating the global market, you can trust CCA Recruitment Group to deliver. Partner with us, and let’s shape the future of your business together.

In the dynamic world of recruitment, CCA Recruitment Group stands apart. Our robust delivery framework is tailored to support both UK and global talent hires. This approach allows us to navigate the complexities of diverse markets, ensuring we connect our clients with the right professionals who match their unique needs.

We’ve built our framework on a foundation of industry expertise, global reach, and a deep commitment to client satisfaction. Our team is adept at identifying top-tier talent, vetting potential candidates thoroughly, and guiding them through the hiring process, ensuring a seamless fit into your organisation.

With CCA Recruitment Group, you’re not just getting a recruitment service – you’re gaining a partner dedicated to your business’s growth and success. Together, we can shape the future of your organisation, one talented individual at a time.

At CCA Recruitment Group, we pride ourselves on our capability to cater to a diverse range of recruitment needs. Whether you’re seeking to fill a niche position or hire for a broad spectrum role, our dedicated team can help you find the perfect candidate.

With our extensive network and industry expertise, we specialise in recruiting for roles including but not limited to:

• Frontline delivery teams – experienced consultants to support the higher volume advisor-led perm/temp positions.

• Mid/Senior team – a team of our senior consultants support those professional roles

• Exec team – working with our partner to attract the stakeholder positions

Highlights of role disciplines we support across the wide Customer Services space: Advisors’ recruitment, not limited to but includes inbound CS, inbound/outbound sales, help desk, multilingual, CMO, and collections.

• Planning & Workforce Management

• Customer Experience & Continuous Improvement

• Change & Transformation

• Rewards & Compensation

• Human resources & recruitment

• Contact Centre Operations (Director, Management, Team Managers.)

• Business Development, Sales & Client services

With our extensive network and industry expertise, we specialise in recruiting
for roles including but not limited to:

• Global New Logo Business Development Director – Asia
• Global Business Development Director – South Africa
• Business Development Director – Gaming vertical
• Business Development Director – various verticals UK & EMEA
• People Director
• Global CX Transformation Director
• Salesforce Director
• Operations Directors – numerous
• Global Bid Manager – EMEA based.
• Sales Solutions Directors – numerous
• Director Bid & Solutions
• Technology Solutions lead.
• Project Manager
• US & Mexico project
• Content Moderation project – advisors and support roles
• VP Account Director
• SVP Global Accounts
• Compensation & Reward Manager
• Workforce Management/ Planning / Analytics positions

Network Reach – our established industry networks and relationships within the call centre markets offer you access to talent not found through direct sourcing methods

Reputation – when engaging the call centre market, we respect, value and protect your reputation and brand

Industry Knowledge – our consultants focus on specialist disciplines, provid- ing recruiters with deep market knowledge

Support – we deliver a supportive and professional candidate experience, regardless of outcome

Market Intelligence – the candidate market is in constant flux. We spot these changes first, so you’re always in pole position

Tradition and Technology – we incorporate ‘traditional’ people-focused recruitment with up-to-the-minute multi-media technologies

Coverage – thanks to our numerous channels-to-market (inc: database, online, social networking communities and existing relationships), we already know some- one in most organisations within the call centre market to start our networking process

Continued Growth and Success

Continued growth and success of a business is determined by securing the right talent. Our client centre demonstrates why we are the recruiter of choice in our market place. We take away the challenge of sourcing the right talent for your business. As a consultative recruiter we work alongside you to get to know your business inside out in order to determine the right talent. Within our client centre we outline various recruitment solutions to best fit your needs.

We are passionate about delivering a recruitment process which delivers the very best talent. A candidate experience that enhances your brand and a selection process which ensures those who are successfully appointed align to your compa- ny’s culture and values.

Even with the ever improving access to potential candidates that social media potentially affords clients, recruitment industry surveys prove that there is still no substitute for a highly trained, sector specialist recruitment consultant when it comes to candidate sourcing, engagement and securing.