Out with 2023 and in with 2024 – Our Observations

As one of the UK’s leading recruiters supporting at all levels within Contact Centres and Customer Experience, CCA Recruitment Group are well placed to observe how the recruitment and contact centre employment marketplace is changing. 2023 was a challenging year owing...

Achieving Successful Recruitment

Every business approaches recruitment differently, but as the market shifts, businesses must consider their route to attracting and retaining top talent. At CCA Recruitment Group, we represent the contact centre functions of industry-leading organisations across...

Staff Retention Vs Talent Shortage Vs Staff Engagement

Striking a balance in any business can be tremendously difficult! During a recruitment drive, there are numerous variables which need to be considered to make sure you hit the required headcount to deliver operational objectives. The success and/or failure of an...