There is a “war for talent” in the contact centre resource planning market and it’s caused by the imbalance of supply & demand In resource planning we take demand and supply resource to deliver on that demand within agreed parameters. In recruitment the premise is the same – a client has demand for a new…
Eighteen years ago I was a multi-lingual agent in a European 24/7 contact centre which handled dozens of languages. The sole channel was telephony, shifts were set in stone and the pace was frenetic when volumes spiked (which was often) but deathly quiet at other times (also fairly often). It was an extremely inefficient environment,…
With over 15 years’ experience in our field, we know our industry. We also know that to stay ahead in the game and be leaders within our field that we need to continually grow our knowledge. As a business, the forefront of our ethos is to grow with the rapidly expanding industry. That is why…
As the morning alarms filled our respective rooms at 4.30am on 1st October 2016 collectively we knew it was time to get up, get ready and face the challenge! Last month our CCA Scotland team embarked on our primary voyage in the name of charity. We climbed Scafell Pike – the highest peak in England…
As the clock strikes 12pm tonight CCA Scotland will mark our first birthday and what a successful first year it has been for us! Our doors officially opened for our Scottish office on 7th September 2015 and since day 1 we’ve been laying the foundations of key client relationships as well as making business critical…
On Saturday 13th August at 7am, 5 very sleepy and generally under-prepared Recruitment Consultants stood at the base of the tallest mountain in Wales, the second tallest in the UK, took a deep breath and started to climb. The weather was cold, rainy and overall miserable but we’re recruiters! We don’t let a little bad…
An employee from CCA Recruitment Group put his golf swing to the test by taking part in the Longest Golf Day Challenge to raise money for Macmillan Cancer Support. Resource Planning and Analytics recruitment specialist Gareth Foulkes, joined three golf buddies at Bolton Golf Club to play 72 holes, equivalent to four rounds (the Open…
Where is today’s resource planning talent? This is a simple case of supply & demand… In resource planning we look at demand and supply resource to deliver on that demand within agreed parameters. In recruitment the premise is the same – a client has demand for a member of their team and we supply candidates…
In today’s recruitment market, managing your online presence is as important as having a well structured CV. Checking up on applicants’ social media profiles is becoming routine for many recruiters and employers in today’s call centre recruitment industry. Recruiters say social media helps them gain a more comprehensive picture of a candidate than a simple resume…
There was once a time when advertising agencies employed large teams to take job orders from clients who wanted their vacancies to be displayed in newspaper classified sections, and other large teams would then design the job ad copy before sending to publishers for printing. These ads had to be brief out of necessity as…