About us
Transforming Lives and Businesses
CCA are an ethically and responsibility led business, size is our strength. We’re small enough to care but big enough to make an impact.
Based in Manchester, Glasgow & Newcastle with presence in Cardiff and London, we can provide our clients and candidates with the perfect combination of sector specialism, matching individual talent to business requirement, whilst aligning the candidate experience to the employer brand.
Matching Talent With Jobs
In the dynamic world of recruitment, CCA Recruitment Group stands apart.
Our service-orientated approach gives you peace of mind that we’ll deliver high-quality candidates who will enhance your business. Our extensive local experience gives us the knowledge to effectively source entry-level positions through to senior leadership roles, helping you find talent that will be the best fit for you.
You’ll also benefit from advice on the jobs market, employment reports and useful guides on hiring, interviewing and retention.
Examples of our team’s career appointments.
Global Transformation Director – BPO
Salesforce Director – BPO, London
Director of Customer Experience – Telecommunications, London
Contact Centre Director – Aviation, Leeds
Head of Resource Planning – Financial Services, Midlands
Sales Director – BPO, National
Managing Director – Mid-Tier BPO, UK
Director of Pricing – Global BPO
Global Account Director – Top 3 Global BPO
Bid & Solutions Director – BPO, International
Director of Customer Experience – Hospitality, Dubai
Head of International Delivery – Membership Body, Yorkshire
Customer Operations Director – Facilities Management Outsourcing, Birmingham
Head of Contact Centre – Retail, Hampshire
Global Support Director – Travel, Berkshire
Head of Operations – BPO, Spain
Client Services Director – Contact Centre Outsourcing, Manchester
Head of Resourcing Planning & MI – Financial Services Outsourcing, Leeds
Change Lead – Global BPO, London
Head of Contact Centre – Gaming, Malta
Business Analyst, Omni Channel – BPO, Sussex
Head of Customer Experience – FM & Health Services, Yorkshire
Contract Director – BPO, France
Site Manager – Professional Services, Manchester
Client Service Team Leader – Shared Services, Midlands
Transformation Director – Global Energy Business, Newcastle
UK Country Director – International Remittance, London
CCA Recruitment Group stands out in the dynamic world of recruitment with our robust delivery framework for UK and global talent hires. With industry expertise and a commitment to client satisfaction, we identify top-tier talent and guide them seamlessly through the hiring process, ensuring a perfect fit into your organisation. Partnering with us means gaining a dedicated partner in your business's growth and success.
We offer diverse recruitment solutions, catering to niche and broad spectrum roles. Our extensive network and industry expertise enable us to recruit for various disciplines across the Customer Services space, including frontline delivery teams, mid/senior positions, and executive roles. Additionally, we excel in delivering global talent, leveraging our international network to provide the best professionals who align with your business's culture and goals.
DEDICATION TO OUR CANDIDATES
At CCA Recruitment Group, we are dedicated to providing an exceptional candidate experience. Anyone can simply fill vacancies; at CCA we build relationships with our candidates, we understand their aspirations, skills, and preferences. Our team of dedicated consultants ensures personalised support throughout the recruitment process, offering guidance, interview preparation, and career advice. We are committed to finding the perfect role that matches their individual talents and goals, enhancing their career journey and helping them reach their full potential.
DEDICATION TO OUR CLIENTS
Our clients are at the heart of everything we do. We take the time to truly understand their businesses, culture, and recruitment needs. By forging strong partnerships, we become an extension of their team, working collaboratively to identify top talent that aligns with their organisation's vision and values. Our dedicated consultants provide strategic insights, market intelligence, and innovative recruitment solutions tailored to their specific requirements. With our unwavering dedication, we deliver exceptional results, helping our clients achieve their growth objectives and drive their success forward.
