Client Centre

Struggling to find top talent to support your business growth? Meet your talent acquisition partner, CCA Recruitment Group.

Matching Talent With Jobs

Based in Manchester, Glasgow & Newcastle with presence in Cardiff and London, we can provide our clients and candidates with the perfect combination of sector specialism, matching individual talent to business requirement, whilst aligning the candidate experience to the employer brand.

Professionalism, service excellence and wholehearted collaboration are at the heart of our Recruitment Services and woven into every candidate and employer experience.

So if you’re a company looking for your next great employee, let us help you to get together today.

Upload Your Vacancy Today

Complete the form below and a recruitment specialist will contact you within hours to arrange a recruitment strategy consultation to discuss how you can exceed your recruitment goals.

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Who Are CCA Recruitment Group

CCA Recruitment Group is more than just a recruitment agency – we are your trusted partner in success. With over 20 years of experience, we’ve established ourselves as leaders in the Customer Contact and Outsourcing services marketplace. Our longevity in the field is a testament to our ability to adapt, innovate, and deliver, even in the most challenging recruitment landscapes.

We pride ourselves on our extensive networks, meticulously cultivated to attract leading talent and drive growth, development, and change across the Customer Experience sector. Our reach isn’t confined to the local sphere; we operate on a global scale, connecting businesses with exceptional individuals who can contribute to their strategic objectives and help them stay ahead in an increasingly competitive market.

Our expertise spans across key stakeholder positions, management, and Frontline resourcing. We don’t believe in a one-size-fits-all approach; instead, we tailor our recruitment strategies to your specific needs, ensuring we find the right fit for every role.

At the heart of our success is our dedicated and professional team. Each member brings a wealth of knowledge and a deep commitment to excellence, contributing to our unrivaled record of success. We don’t just fill vacancies; we build relationships, providing resourcing solutions through true partnerships with our clients.

Whether you’re operating in the UK or navigating the global market, you can trust CCA Recruitment Group to deliver. Partner with us, and let’s shape the future of your business together.

Hiring Solutions

In the dynamic world of recruitment, CCA Recruitment Group stands apart. Our robust delivery framework is tailored to support both UK and global talent hires. This approach allows us to navigate the complexities of diverse markets, ensuring we connect our clients with the right professionals who match their unique needs.

We’ve built our framework on a foundation of industry expertise, global reach, and a deep commitment to client satisfaction. Our team is adept at identifying top-tier talent, vetting potential candidates thoroughly, and guiding them through the hiring process, ensuring a seamless fit into your organisation.

With CCA Recruitment Group, you’re not just getting a recruitment service – you’re gaining a partner dedicated to your business’s growth and success. Together, we can shape the future of your organisation, one talented individual at a time.

At CCA Recruitment Group, we pride ourselves on our capability to cater to a diverse range of recruitment needs. Whether you’re seeking to fill a niche position or hire for a broad spectrum role, our dedicated team can help you find the perfect candidate.

Get in touch with our specialist team today to discuss your recruitment challenges.

Roles We Recruit For

With our extensive network and industry expertise, we specialise in recruiting for roles including but not limited to.

Executive Roles

Chief Executive Officer (CEO)
Chief Compliance Officer (CCO)
Chief Risk Officer (CRO)
Chief Operations Officer (COO)
Chief Financial Officer (CFO)
Chief Customer Officer (CCO)
Chief People Officer (CPO)

Operational Roles

Operations Director
Head of Contact Centre
Senior Operations Manager
CX Manager
Insights and Analytics
Client Service Manager
Solutions Manager

Frontline Roles

Customer Service Advisor
Sales Advisors
Collections Advisor
Claims Advisors
Debt Management Consultant
Outbound Sales Advisor/Lead Generation Advisor
Multi-lingual advisor
Technical Support/Helpdesk

What makes CCA an Effective Recruitment Partner?

Network Reach – our established industry networks and relationships within the call centre markets offer you access to talent not found through direct sourcing methods

Reputation – when engaging the call centre market, we respect, value and protect your reputation and brand

Industry Knowledge – our consultants focus on specialist disciplines, provid- ing recruiters with deep market knowledge

Support – we deliver a supportive and professional candidate experience, regardless of outcome

Market Intelligence – the candidate market is in constant flux. We spot these changes first, so you’re always in pole position

Tradition and Technology – we incorporate ‘traditional’ people-focused recruitment with up-to-the-minute multi-media technologies

Coverage – thanks to our numerous channels-to-market (inc: database, online, social networking communities and existing relationships), we already know some- one in most organisations within the call centre market to start our networking process

I have worked with Debbie over many years both in the capacity as a candidate and as a client. Debbie provides the most unique of abilities in the recruitment sector - knowledge and passion for the industry and her clients coupled with the highest standard of care and development for candidates. Debbie sees candidates as so much more than a number to hit a target and genuinely fosters effective working relationships with them to ensure she is providing her clients with the best quality of candidates. Debbie always delivers on her promises and deadlines but is also realistic in her promises. Debbie can also always be relied upon to help with complex business challenges and always be direct with feedback to help complete a task.


Senior Operations Director – Financial Services

I have been working with Debbie for a number of years now! As a hiring manager, Debbie always would make sure that I got high quality candidates for the vacancies I was trying to fill - no matter what the position was. And as a client - Debbie and the CCA team helped me to find the roles where I could operate in my zone of genius. I know Debbie as competent, very thorough, efficient and effective recruitment leader! Thank you!


Consultant at Consultancy Services - BPO

I would highly recommend Debbie and her CCA Recruitment Team. Not only do they fully understand what you want, they take time to get to know your business and culture, and deliver quality candidates that suit your specifications and performance drivers. Our difficulty to attract and retain was taken from us , when we brought Debbie and her team on board. I would have no doubt in recommending this first class service that’s not only personal but professional to meet all your needs. THANK YOU.


VP of Operations - BPO

It has been a pleasure to work alongside Latasha throughout our recruitment process. Latasha is very hands on and visits our site regularly to check in with current candidates and their progress. She also shadows with our experienced staff to get a complete picture of the roles available –this ensures the position(s) on offer are transparent and clear on job expectations, benefits, training, support. All communication between myself and Latasha is always prompt and accurate and she always goes over and above for both STA and the candidates. It truly has been a great partnership and I look forward to continuing to work closely with Latasha going forward.


VP of Operations - BPO

Throughout the last 20 (!) years, Debbie has demonstrated extensive knowledge of the Contact Centre industry across the UK, supporting companies to match recruits with the right vacancy. In the last 12 months alone, CCA recruitment have delivered a number of roles across Arrow Global, ranging from entry level customer service roles to Senior Executive roles. Regardless of the level of the role, Debbie has the same guiding principles - to understand the organization and its requirements - and match those with the candidate pool available. Debbie completely understands that matching the right person, with the right company, in the right role is a recipe for success - and Arrow have benefited from this through reduced attrition levels and improved colleague engagement.


Operations Director - Debt Management

I have worked with Debbie and her team on a number of recruitment projects and couldn’t recommend them highly enough. They’ve always gone above and beyond to deliver exactly what they said they would. On one occasion they supported us with a 50 FTE ramp in a matter of weeks, which straddled Christmas, and hit all the numbers including candidate quality. Debbie herself balances being professional in her approach whilst being really down to earth and easy to work with. What I’ve respected most about Debbie is that she’s not afraid to provide constructive feedback. Her business can help provide objective candidate feedback, at times hard to hear, which can enable you to improve your offering in the marketplace. I’d highly recommend Debbie and her business to anybody looking to recruit in the contact centre sector. Debbie has grown her team with the same professionalism and ethic she has which has proven results in her success and growth of CCA.


Finance Director - BPO

With Pamela, you know you are in good hands. Friendly, approachable, and delightful to deal with, you instantly feel comfortable with her. Her expertise in the recruitment process becomes ever more apparent at each stage with the advice and feedback she provides. I would have no hesitation in recommending Pamela at the highest level.


Senior HR Professional

I have worked with Pamela for many years via different companies and I have always found her an exceptional Recruitment Account Manager. Her extensive experience and knowledge of recruitment market combined with her transparency makes her a trusted business partner who can advise with gravitas. She invites feedback on her organisation and team performance and never shy’s away from listening to any issues and making change happen. Very refreshing to work with her and a valued business partner.


Head of Recruitment

I have had the pleasure of working with Pamela as both candidate and client, and have always found her to be professional, hardworking, and personable. Her willingness to take the time to really get under the skin of an organisation to understand the culture, people, and the role itself pays dividends in finding the right candidate for the right role, and I would have no problem in recommending Pamela for your future recruitment needs.


Business Leader - Financial Services

Having worked with Michelle in previous roles, I have full trust and respect in the effort and level of work she puts in. I have found myself back in contact with Michelle on 2 occasions over the past few years - once when she contacted me to make me aware of a, role that she felt would suit my skill set. And once when I found myself being made redundant without notice. The fact that Michelle knew about my strengths and needs, and could match them to probably the best job I have had, speaks volumes for the level of detail she studies. I owe her massively for matching me so quickly to my current role. redundancy is always a tough time in anyone's life so to help me through that was massively appreciated. Michelle stays in touch to keep up to speed with how the role is developing and how I am doing. Having her in the background is a great comfort.


Stephen McGlinchey – Candidate testimonial

I have worked with and been represented by CCA successfully on several occasions. What sets them apart is the relationships they have with their clients to be able to place you with confidence that you would be the right candidate for a role. They truly get to know you personally, understanding your situation and requirements, Jo became as much a friend as a professional contact, providing support and regular updates that eased some difficult emotional moments! They will always be my 1st call when looking into the job market.’


Damian – Candidate testimonial

We have partnered with CCA Recruitment Group over several years, working with their Frontline Teams to support delivery of our recruitment needs. The quality of the candidates is excellent due to their thorough screening process and consistency of selection. CCA have truly partnered with our internal team to understand our business and our needs, the strong business relationship with Pamela Stokes and her team is key to the successful partnership and we look forward to our continued relationship.


Mandy Taylor – Lead Recruitment Manager

Continued Growth and Success

Continued growth and success of a business is determined by securing the right talent. Our client centre demonstrates why we are the recruiter of choice in our market place. We take away the challenge of sourcing the right talent for your business. As a consultative recruiter we work alongside you to get to know your business inside out in order to determine the right talent. Within our client centre we outline various recruitment solutions to best fit your needs.

We are passionate about delivering a recruitment process which delivers the very best talent. A candidate experience that enhances your brand and a selection process which ensures those who are successfully appointed align to your compa- ny’s culture and values.

Even with the ever improving access to potential candidates that social media potentially affords clients, recruitment industry surveys prove that there is still no substitute for a highly trained, sector specialist recruitment consultant when it comes to candidate sourcing, engagement and securing.

Upload Your Vacancy Today

Complete the form below and a recruitment specialist will contact you within hours to arrange a recruitment strategy consultation to discuss how you can exceed your recruitment goals.

Choose FilesNo Files ChosenAccepted file types: jpg, jpeg, jpe, gif, png, mpeg, mpg, mpe, mp4, m4v, pdf, tar, zip, doc, xla, xls, xlt, xlw, docx, docm, xlsx, xlsm. Max. file size: 100 MB