Client Centre

Struggling to find top talent to support your business growth? Meet your talent acquisition partner, CCA Recruitment Group.

Matching Talent With Jobs

Based in Manchester, Glasgow & Newcastle with presence in Cardiff and London, we can provide our clients and candidates with the perfect combination of sector specialism, matching individual talent to business requirement, whilst aligning the candidate experience to the employer brand.

Professionalism, service excellence and wholehearted collaboration are at the heart of our Recruitment Services and woven into every candidate and employer experience.

So if you’re a company looking for your next great employee, let us help you to get together today.

Upload Your Vacancy Today

Complete the form below and a recruitment specialist will contact you within hours to arrange a recruitment strategy consultation to discuss how you can exceed your recruitment goals.

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Who Are CCA Recruitment Group

CCA Recruitment Group is more than just a recruitment agency – we are your trusted partner in success. With over 20 years of experience, we’ve established ourselves as leaders in the Customer Contact and Outsourcing services marketplace. Our longevity in the field is a testament to our ability to adapt, innovate, and deliver, even in the most challenging recruitment landscapes.

We pride ourselves on our extensive networks, meticulously cultivated to attract leading talent and drive growth, development, and change across the Customer Experience sector. Our reach isn’t confined to the local sphere; we operate on a global scale, connecting businesses with exceptional individuals who can contribute to their strategic objectives and help them stay ahead in an increasingly competitive market.

Our expertise spans across key stakeholder positions, management, and Frontline resourcing. We don’t believe in a one-size-fits-all approach; instead, we tailor our recruitment strategies to your specific needs, ensuring we find the right fit for every role.

At the heart of our success is our dedicated and professional team. Each member brings a wealth of knowledge and a deep commitment to excellence, contributing to our unrivaled record of success. We don’t just fill vacancies; we build relationships, providing resourcing solutions through true partnerships with our clients.

Whether you’re operating in the UK or navigating the global market, you can trust CCA Recruitment Group to deliver. Partner with us, and let’s shape the future of your business together.

Hiring Solutions

In the dynamic world of recruitment, CCA Recruitment Group stands apart. Our robust delivery framework is tailored to support both UK and global talent hires. This approach allows us to navigate the complexities of diverse markets, ensuring we connect our clients with the right professionals who match their unique needs.

We’ve built our framework on a foundation of industry expertise, global reach, and a deep commitment to client satisfaction. Our team is adept at identifying top-tier talent, vetting potential candidates thoroughly, and guiding them through the hiring process, ensuring a seamless fit into your organisation.

With CCA Recruitment Group, you’re not just getting a recruitment service – you’re gaining a partner dedicated to your business’s growth and success. Together, we can shape the future of your organisation, one talented individual at a time.

At CCA Recruitment Group, we pride ourselves on our capability to cater to a diverse range of recruitment needs. Whether you’re seeking to fill a niche position or hire for a broad spectrum role, our dedicated team can help you find the perfect candidate.

Get in touch with our specialist team today to discuss your recruitment challenges.

Roles We Recruit For

With our extensive network and industry expertise, we specialise in recruiting for roles including but not limited to.

Executive Roles

Chief Executive Officer (CEO)
Chief Compliance Officer (CCO)
Chief Risk Officer (CRO)
Chief Operations Officer (COO)
Chief Financial Officer (CFO)
Chief Customer Officer (CCO)
Chief People Officer (CPO)

Operational Roles

Operations Director
Head of Contact Centre
Senior Operations Manager
CX Manager
Insights and Analytics
Client Service Manager
Solutions Manager

Frontline Roles

Customer Service Advisor
Sales Advisors
Collections Advisor
Claims Advisors
Debt Management Consultant
Outbound Sales Advisor/Lead Generation Advisor
Multi-lingual advisor
Technical Support/Helpdesk

What makes CCA an Effective Recruitment Partner?

Network Reach – our established industry networks and relationships within the call centre markets offer you access to talent not found through direct sourcing methods

Reputation – when engaging the call centre market, we respect, value and protect your reputation and brand

Industry Knowledge – our consultants focus on specialist disciplines, provid- ing recruiters with deep market knowledge

Support – we deliver a supportive and professional candidate experience, regardless of outcome

Market Intelligence – the candidate market is in constant flux. We spot these changes first, so you’re always in pole position

Tradition and Technology – we incorporate ‘traditional’ people-focused recruitment with up-to-the-minute multi-media technologies

Coverage – thanks to our numerous channels-to-market (inc: database, online, social networking communities and existing relationships), we already know some- one in most organisations within the call centre market to start our networking process

Continued Growth and Success

Continued growth and success of a business is determined by securing the right talent. Our client centre demonstrates why we are the recruiter of choice in our market place. We take away the challenge of sourcing the right talent for your business. As a consultative recruiter we work alongside you to get to know your business inside out in order to determine the right talent. Within our client centre we outline various recruitment solutions to best fit your needs.

We are passionate about delivering a recruitment process which delivers the very best talent. A candidate experience that enhances your brand and a selection process which ensures those who are successfully appointed align to your compa- ny’s culture and values.

Even with the ever improving access to potential candidates that social media potentially affords clients, recruitment industry surveys prove that there is still no substitute for a highly trained, sector specialist recruitment consultant when it comes to candidate sourcing, engagement and securing.

Upload Your Vacancy Today

Complete the form below and a recruitment specialist will contact you within hours to arrange a recruitment strategy consultation to discuss how you can exceed your recruitment goals.

Choose FilesNo Files ChosenAccepted file types: jpg, jpeg, jpe, gif, png, mov, qt, mpeg, mpg, mpe, js, class, tar, xcf, wri, mpp, docx, dotm, xlsx. Max. file size: 100 MB