Matching Talent with Jobs
CCA Recruitment Group is more than just a recruitment agency – we are your trusted partner in success. With over 20 years of experience, we’ve established ourselves as leaders in the Customer Contact and Outsourcing services marketplace. Our longevity in the field is a testament to our ability to adapt, innovate, and deliver, even in the most challenging recruitment landscapes.
We pride ourselves on our extensive networks, meticulously cultivated to attract leading talent and drive growth, development, and change across the Customer Experience sector. Our reach isn’t confined to the local sphere; we operate on a global scale, connecting businesses with exceptional individuals who can contribute to their strategic objectives and help them stay ahead in an increasingly competitive market.
Our expertise spans across key stakeholder positions, management, and Frontline resourcing. We don’t believe in a one-size-fits-all approach; instead, we tailor our recruitment strategies to your specific needs, ensuring we find the right fit for every role.
At the heart of our success is our dedicated and professional team. Each member brings a wealth of knowledge and a deep commitment to excellence, contributing to our unrivaled record of success. We don’t just fill vacancies; we build relationships, providing resourcing solutions through true partnerships with our clients.
Whether you’re operating in the UK or navigating the global market, you can trust CCA Recruitment Group to deliver. Partner with us, and let’s shape the future of your business together.
Why work with CCA Recruitment Group?
NETWORK REACH
Network Reach – our established industry networks and relationships within the call centre markets offer you access to talent not found through direct sourcing methods
INDUSTRY KNOWLEDGE
Industry Knowledge – our consultants focus on specialist disciplines, providing recruiters with deep market knowledge
TRADITION AND TECHNOLOGY
Tradition and Technology – we incorporate ‘traditional’ people-focused recruitment with up-to-the-minute multi-media technologies
REPUTATION
Reputation – when engaging the call centre market, we respect, value and protect your reputation and brand
SUPPORT
Support – we deliver a supportive and professional candidate experience, regardless of outcome
MARKET INTELIGENCE
Market Intelligence – the candidate market is in constant flux. We spot these changes first, so you’re always in pole position
COVERAGE
Coverage - thanks to our numerous channels-to-market, we already know someone in most organisations within the call centre market to start our networking process
CCA Recruitment Group stands out in the dynamic world of recruitment with our robust delivery framework for UK and global talent hires. With industry expertise and a commitment to client satisfaction, we identify top-tier talent and guide them seamlessly through the hiring process, ensuring a perfect fit into your organisation. Partnering with us means gaining a dedicated partner in your business's growth and success.
We offer diverse recruitment solutions, catering to niche and broad spectrum roles. Our extensive network and industry expertise enable us to recruit for various disciplines across the Customer Services space, including frontline delivery teams, mid/senior positions, and executive roles. Additionally, we excel in delivering global talent, leveraging our international network to provide the best professionals who align with your business's culture and goals.
DEDICATION TO OUR CANDIDATES
At CCA Recruitment Group, we are dedicated to providing an exceptional candidate experience. Anyone can simply fill vacancies; at CCA we build relationships with our candidates, we understand their aspirations, skills, and preferences. Our team of dedicated consultants ensures personalised support throughout the recruitment process, offering guidance, interview preparation, and career advice. We are committed to finding the perfect role that matches their individual talents and goals, enhancing their career journey and helping them reach their full potential.
DEDICATION TO OUR CLIENTS
Our clients are at the heart of everything we do. We take the time to truly understand their businesses, culture, and recruitment needs. By forging strong partnerships, we become an extension of their team, working collaboratively to identify top talent that aligns with their organisation's vision and values. Our dedicated consultants provide strategic insights, market intelligence, and innovative recruitment solutions tailored to their specific requirements. With our unwavering dedication, we deliver exceptional results, helping our clients achieve their growth objectives and drive their success forward.
CCA Recruitment Opinions & Case Studies
CCA Newsletter 1 – Spring 2024
By Rob Dermott, Client Solutions DirectorWelcome to CCA Recruitment Group's first Newsletter of 2024Moving forward we’ll be sharing industry insight, thought leadership and opinion every quarter, so any feedback from our audience will be well received. If you have a...
Out with 2023 and in with 2024 – Our Observations
As one of the UK’s leading recruiters supporting at all levels within Contact Centres and Customer Experience, CCA Recruitment Group are well placed to observe how the recruitment and contact centre employment marketplace is changing. 2023 was a challenging year owing...
BPO Global Customer Management Client Case Study
The requirement A leading Global Customer Management Client (BPO) wanted to build their solutions & bid team. Their business was re-shaping after some key business wins – and the solutions team were an integral part of moving their sales function forward to...
Contact Centre Set Up Case Study
The requirement London Borough of Hammersmith and Fulham had taken the decision to insource their Residential Repairs Contact Centre from an outsource partner to provide their residents with the highest level of service possible. Our action With a full...
R&P Best Practice Benchmark & Transformation Case Study
The requirement One of the “Big 6” utilities providers contact centre estate was under-performing against service level and budget delivery. The operational teams blamed inaccurate demand forecasts and resource plans while the resource teams blamed poor adherence to...
Telco/Media Case Study – Executive hiring
The requirement A FTSE100 Telco/Media organisation were about to commence a restructure of their contact centre leadership team with the hire of a Director of Planning being pivotal to this restructure. The Director of Planning was required to change the organisations...
Volume Hiring Case Study – Candidate and Employer Journey
Background Tasked with supporting a long-term RPO Business on a contingent level who were struggling with a high-volume Contact Centre Sales recruitment suffering from high attrition and market saturation, CCA faced a significant recruitment challenge...
Sky Case Study
Situation Following the appointment of a new Customer Service Director to lead Sky’s Customer Operations Division, CCA Recruitment Group were requested to provide industry insight and guidance to support the shaping of a new ‘D’ level structure across various...
NDA Client Case Study
Objective: A Global Investment Bank business that was launching a new Digital only consumer banking proposition for Affluent Customers required a partner to support the recruitment of their customer services operation. Through a long standing relationship with the...
Contact CCA Recruitment Group
Your questions and queries are welcome.