Solutions That Make an Impact

In an increasingly globalised economy, acquiring the right talent knows no boundaries. At CCA Recruitment Group, we excel in capturing and delivering global talent to meet your business’s unique needs. Our reach extends beyond the UK, tapping into a vast international talent pool that brings diversity, innovation, and competitive advantage to your organisation.

Our team understands the nuances of international recruitment, leveraging our extensive network and market knowledge to identify, vet, and on-board talent from across the globe. We’re committed to delivering not just a candidate, but a perfect fit – a professional who aligns with your company culture and strategic goals, ready to contribute to your success story from day one.

With CCA Recruitment Group, global talent acquisition is not just a process, but a promise – a promise to provide you with the best talent, wherever they may be. Trust us to help you navigate the world of talent, and together, we’ll drive your business forward.

Why work with CCA Recruitment Group?


Network Reach – our established industry networks and relationships within the call centre markets offer you access to talent not found through direct sourcing methods


Industry Knowledge – our consultants focus on specialist disciplines, providing recruiters with deep market knowledge


Tradition and Technology – we incorporate ‘traditional’ people-focused recruitment with up-to-the-minute multi-media technologies


Reputation – when engaging the call centre market, we respect, value and protect your reputation and brand


Support – we deliver a supportive and professional candidate experience, regardless of outcome


Market Intelligence – the candidate market is in constant flux. We spot these changes first, so you’re always in pole position


Coverage - thanks to our numerous channels-to-market, we already know someone in most organisations within the call centre market to start our networking process


In today’s competitive landscape, having the right executives in key positions is crucial for achieving sustainable growth.

At CCA Recruitment, we specialise in identifying exceptional executive-level candidates who possess the skills, expertise, and vision to lead organisations to success. Our thorough evaluation process ensures that only the most qualified candidates are presented to you, saving you time and ensuring a seamless recruitment experience.

Let us assist you in securing top-tier executives who will shape the future of your company.


In the fast-paced business world, exceptional leadership is vital to success.

At CCA Recruitment, we recognise the importance of senior-level executives who can steer organisations towards growth and innovation. Our team of experienced consultants excels at identifying visionary leaders who possess the strategic thinking, industry knowledge, and track record of accomplishments to drive your business forward.

Whether you’re seeking a dynamic CEO or a visionary department head, we’re here to connect you with senior-level talent that will elevate your organisation to new heights.

Operational Functions

Efficient operations are the foundation of any successful business.

At CCA Recruitment, we understand the importance of operational excellence and its impact on your bottom line. Our team of experts specialises in sourcing talented professionals with a proven track record in optimising processes, improving productivity, and streamlining operations.

Whether you need an operations manager, logistics expert, or supply chain strategist, we have the network and resources to connect you with exceptional talent that will enhance your operational efficiency and drive business growth.


At CCA Recruitment, we understand the value of front-line employees who form the backbone of any organisation. From customer service representatives to sales executives, we specialise in sourcing top-notch professionals for front-facing roles.

Our extensive network and industry expertise enable us to identify individuals who possess the skills, passion, and drive to excel in these demanding positions.

Let us help you build a team of exceptional frontline talent that will impress and engage your customers.

Talent That Make an Impact

At CCA Recruitment our specialist consultants have worked on hundreds of collaborations across a diverse range of companies and industries.

Delve into our recruitment case studies below to discover how we’ve effectively matched job seekers with our clients’ specific business requirements.

With a track record of nearly 20 years and thousands of satisfied clients and candidates, we prioritise building trusted, strategic partnerships that swiftly and efficiently bolster organisational resources.

Trusted by renowned brands worldwide, our bespoke solutions continually surpass expectations. Join us on this journey of success.

BPO Global Customer Management Client Case Study

BPO Global Customer Management Client Case Study

The requirement  A leading Global Customer Management Client (BPO) wanted to build their solutions & bid team. Their business was re-shaping after some key business wins – and the solutions team were an integral part of moving their sales function forward to...

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Contact Centre Set Up Case Study

Contact Centre Set Up Case Study

The requirement London Borough of Hammersmith and Fulham had taken the decision to insource their Residential Repairs Contact Centre from an outsource partner to provide their residents with the highest level of service possible.   Our action With a full...

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R&P Best Practice Benchmark & Transformation Case Study

R&P Best Practice Benchmark & Transformation Case Study

The requirement One of the “Big 6” utilities providers contact centre estate was under-performing against service level and budget delivery. The operational teams blamed inaccurate demand forecasts and resource plans while the resource teams blamed poor adherence to...

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Telco/Media Case Study – Executive hiring

Telco/Media Case Study – Executive hiring

The requirement A FTSE100 Telco/Media organisation were about to commence a restructure of their contact centre leadership team with the hire of a Director of Planning being pivotal to this restructure. The Director of Planning was required to change the organisations...

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Sky Case Study

Sky Case Study

Situation Following the appointment of a new Customer Service Director to lead Sky’s Customer Operations Division, CCA Recruitment Group were requested to provide industry insight and guidance to support the shaping of a new ‘D’ level structure across various...

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NDA Client Case Study

NDA Client Case Study

 Objective: A Global Investment Bank business that was launching a new Digital only consumer banking proposition for Affluent Customers required a partner to support the recruitment of their customer services operation.  Through a long standing relationship with the...

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Get in touch with our specialist team today to discuss your recruitment challenges.

I have worked with Debbie over many years both in the capacity as a candidate and as a client. Debbie provides the most unique of abilities in the recruitment sector - knowledge and passion for the industry and her clients coupled with the highest standard of care and development for candidates. Debbie sees candidates as so much more than a number to hit a target and genuinely fosters effective working relationships with them to ensure she is providing her clients with the best quality of candidates. Debbie always delivers on her promises and deadlines but is also realistic in her promises. Debbie can also always be relied upon to help with complex business challenges and always be direct with feedback to help complete a task.


Senior Operations Director – Financial Services

I have been working with Debbie for a number of years now! As a hiring manager, Debbie always would make sure that I got high quality candidates for the vacancies I was trying to fill - no matter what the position was. And as a client - Debbie and the CCA team helped me to find the roles where I could operate in my zone of genius. I know Debbie as competent, very thorough, efficient and effective recruitment leader! Thank you!


Consultant at Consultancy Services - BPO

I would highly recommend Debbie and her CCA Recruitment Team. Not only do they fully understand what you want, they take time to get to know your business and culture, and deliver quality candidates that suit your specifications and performance drivers. Our difficulty to attract and retain was taken from us , when we brought Debbie and her team on board. I would have no doubt in recommending this first class service that’s not only personal but professional to meet all your needs. THANK YOU.


VP of Operations - BPO

It has been a pleasure to work alongside Latasha throughout our recruitment process. Latasha is very hands on and visits our site regularly to check in with current candidates and their progress. She also shadows with our experienced staff to get a complete picture of the roles available –this ensures the position(s) on offer are transparent and clear on job expectations, benefits, training, support. All communication between myself and Latasha is always prompt and accurate and she always goes over and above for both STA and the candidates. It truly has been a great partnership and I look forward to continuing to work closely with Latasha going forward.


VP of Operations - BPO

Throughout the last 20 (!) years, Debbie has demonstrated extensive knowledge of the Contact Centre industry across the UK, supporting companies to match recruits with the right vacancy. In the last 12 months alone, CCA recruitment have delivered a number of roles across Arrow Global, ranging from entry level customer service roles to Senior Executive roles. Regardless of the level of the role, Debbie has the same guiding principles - to understand the organization and its requirements - and match those with the candidate pool available. Debbie completely understands that matching the right person, with the right company, in the right role is a recipe for success - and Arrow have benefited from this through reduced attrition levels and improved colleague engagement.


Operations Director - Debt Management

I have worked with Debbie and her team on a number of recruitment projects and couldn’t recommend them highly enough. They’ve always gone above and beyond to deliver exactly what they said they would. On one occasion they supported us with a 50 FTE ramp in a matter of weeks, which straddled Christmas, and hit all the numbers including candidate quality. Debbie herself balances being professional in her approach whilst being really down to earth and easy to work with. What I’ve respected most about Debbie is that she’s not afraid to provide constructive feedback. Her business can help provide objective candidate feedback, at times hard to hear, which can enable you to improve your offering in the marketplace. I’d highly recommend Debbie and her business to anybody looking to recruit in the contact centre sector. Debbie has grown her team with the same professionalism and ethic she has which has proven results in her success and growth of CCA.


Finance Director - BPO

With Pamela, you know you are in good hands. Friendly, approachable, and delightful to deal with, you instantly feel comfortable with her. Her expertise in the recruitment process becomes ever more apparent at each stage with the advice and feedback she provides. I would have no hesitation in recommending Pamela at the highest level.


Senior HR Professional

I have worked with Pamela for many years via different companies and I have always found her an exceptional Recruitment Account Manager. Her extensive experience and knowledge of recruitment market combined with her transparency makes her a trusted business partner who can advise with gravitas. She invites feedback on her organisation and team performance and never shy’s away from listening to any issues and making change happen. Very refreshing to work with her and a valued business partner.


Head of Recruitment

I have had the pleasure of working with Pamela as both candidate and client, and have always found her to be professional, hardworking, and personable. Her willingness to take the time to really get under the skin of an organisation to understand the culture, people, and the role itself pays dividends in finding the right candidate for the right role, and I would have no problem in recommending Pamela for your future recruitment needs.


Business Leader - Financial Services

Having worked with Michelle in previous roles, I have full trust and respect in the effort and level of work she puts in. I have found myself back in contact with Michelle on 2 occasions over the past few years - once when she contacted me to make me aware of a, role that she felt would suit my skill set. And once when I found myself being made redundant without notice. The fact that Michelle knew about my strengths and needs, and could match them to probably the best job I have had, speaks volumes for the level of detail she studies. I owe her massively for matching me so quickly to my current role. redundancy is always a tough time in anyone's life so to help me through that was massively appreciated. Michelle stays in touch to keep up to speed with how the role is developing and how I am doing. Having her in the background is a great comfort.


Stephen McGlinchey – Candidate testimonial

I have worked with and been represented by CCA successfully on several occasions. What sets them apart is the relationships they have with their clients to be able to place you with confidence that you would be the right candidate for a role. They truly get to know you personally, understanding your situation and requirements, Jo became as much a friend as a professional contact, providing support and regular updates that eased some difficult emotional moments! They will always be my 1st call when looking into the job market.’


Damian – Candidate testimonial

We have partnered with CCA Recruitment Group over several years, working with their Frontline Teams to support delivery of our recruitment needs. The quality of the candidates is excellent due to their thorough screening process and consistency of selection. CCA have truly partnered with our internal team to understand our business and our needs, the strong business relationship with Pamela Stokes and her team is key to the successful partnership and we look forward to our continued relationship.


Mandy Taylor – Lead Recruitment Manager