Case Studies
Talent That Makes an Impact
At CCA Recruitment our specialist consultants have worked on hundreds of collaborations across a diverse range of companies and industries.
Delve into our recruitment case studies below to discover how we’ve effectively matched job seekers with our clients’ specific business requirements.
With a track record of nearly 20 years and thousands of satisfied clients and candidates, we prioritise building trusted, strategic partnerships that swiftly and efficiently bolster organisational resources.
Trusted by renowned brands worldwide, our bespoke solutions continually surpass expectations. Join us on this journey of success.
BPO Global Customer Management Client Case Study
The requirement A leading Global Customer Management Client (BPO) wanted to build their solutions & bid team. Their business was re-shaping after some key business wins – and the solutions team were an integral part of moving their sales function forward to...
Contact Centre Set Up Case Study
The requirement London Borough of Hammersmith and Fulham had taken the decision to insource their Residential Repairs Contact Centre from an outsource partner to provide their residents with the highest level of service possible. Our action With a full...
R&P Best Practice Benchmark & Transformation Case Study
The requirement One of the “Big 6” utilities providers contact centre estate was under-performing against service level and budget delivery. The operational teams blamed inaccurate demand forecasts and resource plans while the resource teams blamed poor adherence to...
Telco/Media Case Study – Executive hiring
The requirement A FTSE100 Telco/Media organisation were about to commence a restructure of their contact centre leadership team with the hire of a Director of Planning being pivotal to this restructure. The Director of Planning was required to change the organisations...
Volume Hiring Case Study – Candidate and Employer Journey
Background Tasked with supporting a long-term RPO Business on a contingent level who were struggling with a high-volume Contact Centre Sales recruitment suffering from high attrition and market saturation, CCA faced a significant recruitment challenge...
Sky Case Study
Situation Following the appointment of a new Customer Service Director to lead Sky’s Customer Operations Division, CCA Recruitment Group were requested to provide industry insight and guidance to support the shaping of a new ‘D’ level structure across various...
NDA Client Case Study
Objective: A Global Investment Bank business that was launching a new Digital only consumer banking proposition for Affluent Customers required a partner to support the recruitment of their customer services operation. Through a long standing relationship with the...
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