CCA Recruitment Group can celebrate over 13 years of knowledge and experience focused within the BPO market space – predominantly contact centre, tracking and work through the growth, acquisitions, market trends and diversity this sectors offers. Within the BPO division, CCA Recruitment Group work with candidates from Board level through to Volume solutions for our clients. We provide recruitment services for permanent, interim, temp and fixed term contracts.
We love this sector because it is fun and energetic – and you have to be on the ball to keep up with the pace!
To match our clients’ needs within this area, we work with candidates who are:
- Customers centric
- Agile of mind
- Can do will do attitude
- Market knowledge
- Most come from a pure BPO background or at least bring 5+ years’ experience
- Strong track record
- Most have been in our network – we know our candidates!
- We have and continue to deliver across the following disciplines:
- Sales/Business Development (EMEA)
- MD/General Manager
- Transformation & Transition
- Programme & Project Management
- Operations/Client Services
- Solution Directors / Bid Management
- Finance & Accounting
- Planning & Analytics
One of our key flairs is also being able to support on “bespoke” roles. We can offer a creative and “think out of the box” solution
Client success story:
A key BPO contact centre business had recently been acquired – and we were approached by the CEO to support change by bringing in the talent he needed to relaunch and grow their business.
The company had a global headcount of 30,000+. A key part of the spec was to find candidates who had “great motivation in their personal life – which meant they were going to excel in business success”
In 11 months we placed across this company:
- Sales & Marketing Director
- Business Development Directors x 3
- Client Services Directors x 2
- Head of Sales – France
- Project Managers x 3
- Regional Operations Directors x 2
- Personal Assistant to the CEO
All candidates matched the role profile but most importantly the culture balance that that business needed at the time!
Where you are a client or candidate within the BPO market place we have a solution for you. Should you wish to discuss your requirements further please do not hesitate to contact us.