Contact Centre and CX Recruitment Specialists

CCA Recruitment Group is a specialist recruitment company that pairs top talent with ideal employers. Whether you’re an employer seeking to attract the perfect candidate for your specific role, or a candidate in search of your next opportunity to shine in your chosen field, we are here to guide you. With our extensive experience and dedication, we ensure a seamless process that aligns your aspirations and abilities with the right opportunities. Trust in CCA Recruitment Group – where your career and business success is our priority.

Matching Talent with Jobs

CCA Recruitment Group is more than just a recruitment agency – we are your trusted partner in success. With over 20 years of experience, we’ve established ourselves as leaders in the Customer Contact and Outsourcing services marketplace. Our longevity in the field is a testament to our ability to adapt, innovate, and deliver, even in the most challenging recruitment landscapes.

We pride ourselves on our extensive networks, meticulously cultivated to attract leading talent and drive growth, development, and change across the Customer Experience sector. Our reach isn’t confined to the local sphere; we operate on a global scale, connecting businesses with exceptional individuals who can contribute to their strategic objectives and help them stay ahead in an increasingly competitive market.

Our expertise spans across key stakeholder positions, management, and Frontline resourcing. We don’t believe in a one-size-fits-all approach; instead, we tailor our recruitment strategies to your specific needs, ensuring we find the right fit for every role.

At the heart of our success is our dedicated and professional team. Each member brings a wealth of knowledge and a deep commitment to excellence, contributing to our unrivaled record of success. We don’t just fill vacancies; we build relationships, providing resourcing solutions through true partnerships with our clients.

Whether you’re operating in the UK or navigating the global market, you can trust CCA Recruitment Group to deliver. Partner with us, and let’s shape the future of your business together.

Why work with CCA Recruitment Group?


Network Reach – our established industry networks and relationships within the call centre markets offer you access to talent not found through direct sourcing methods


Industry Knowledge – our consultants focus on specialist disciplines, providing recruiters with deep market knowledge


Tradition and Technology – we incorporate ‘traditional’ people-focused recruitment with up-to-the-minute multi-media technologies


Reputation – when engaging the call centre market, we respect, value and protect your reputation and brand


Support – we deliver a supportive and professional candidate experience, regardless of outcome


Market Intelligence – the candidate market is in constant flux. We spot these changes first, so you’re always in pole position


Coverage - thanks to our numerous channels-to-market, we already know someone in most organisations within the call centre market to start our networking process

CCA Recruitment Group stands out in the dynamic world of recruitment with our robust delivery framework for UK and global talent hires. With industry expertise and a commitment to client satisfaction, we identify top-tier talent and guide them seamlessly through the hiring process, ensuring a perfect fit into your organisation. Partnering with us means gaining a dedicated partner in your business's growth and success.

We offer diverse recruitment solutions, catering to niche and broad spectrum roles. Our extensive network and industry expertise enable us to recruit for various disciplines across the Customer Services space, including frontline delivery teams, mid/senior positions, and executive roles. Additionally, we excel in delivering global talent, leveraging our international network to provide the best professionals who align with your business's culture and goals.


 At CCA Recruitment Group, we are dedicated to providing an exceptional candidate experience. Anyone can simply fill vacancies; at CCA we build relationships with our candidates, we understand their aspirations, skills, and preferences. Our team of dedicated consultants ensures personalised support throughout the recruitment process, offering guidance, interview preparation, and career advice. We are committed to finding the perfect role that matches their individual talents and goals, enhancing their career journey and helping them reach their full potential.


Our clients are at the heart of everything we do. We take the time to truly understand their businesses, culture, and recruitment needs. By forging strong partnerships, we become an extension of their team, working collaboratively to identify top talent that aligns with their organisation's vision and values. Our dedicated consultants provide strategic insights, market intelligence, and innovative recruitment solutions tailored to their specific requirements. With our unwavering dedication, we deliver exceptional results, helping our clients achieve their growth objectives and drive their success forward.

CCA Recruitment Opinions & Case Studies

Achieving Successful Recruitment

Achieving Successful Recruitment

Every business approaches recruitment differently, but as the market shifts, businesses must consider their route to attracting and retaining top talent. At CCA Recruitment Group, we represent the contact centre functions of industry-leading organisations across...

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Staff Retention Vs Talent Shortage Vs Staff Engagement

Staff Retention Vs Talent Shortage Vs Staff Engagement

Striking a balance in any business can be tremendously difficult! During a recruitment drive, there are numerous variables which need to be considered to make sure you hit the required headcount to deliver operational objectives. The success and/or failure of an...

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Contact CCA Recruitment Group

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