Website CCA Recruitment
Role: Contact Centre Manager
Location: Manchester, Greater Manchester
Salary: between £35,000 to £40,000 D.O.E plus benefits
Are you a contact centre manager that wants a high degree of autonomy in a new role? Want to work for an internationally recognised brand? One of the leading leisure companies in the UK? An organisation that drives a wholly inclusive culture that puts people at the top of its agenda? If you answered yes to these questions this might be the role for you.
The role of Contact Centre Manager will be responsible for inspiring and leading a team of call centre team leaders, support staff and customer service advisors. Initially the contact centre will be voice based but under your steer will move towards a multichannel environment. The customer base that you and your team will be supporting are very loyal and being able to deliver a great level of service is paramount in being able to retain that loyalty.
As the Contact Centre Manager you will be exposed to lots of other functions such as marketing, event management, commercial which will fuel your own personal learning. You will be the most experienced person regarding the contact centre so professional development will come from external best practise sharing which is highly encouraged. As well as your salary there is a great benefits package as well as exclusive access to some of the most sought after events in the UK.
To be successful in the role of Contact Centre Manager you will be able to demonstrate:
- Demonstrable experience of inspiring, leading, coaching and developing a high performing customer service and sales culture
- Experience of delivering a leading customer service experience
- The ability to improve customer processes to enhance customer experience and drive commercial benefit
- Ability to hire the “right” people to enhance the customer culture of the contact centre
If this role sounds of interest to you and Manchester is commutable for you on a day to day basis then please apply through this website or call 0161 871 8500 for more information
With over 15 years’ experience of recruiting senior management into the UK Call Centre and Customer Service industry, CCA provide innovative solutions to our clients and senior level candidates in the Customer Service, Contact Centre, Customer Experience, Resource Planning, Customer Insight and Analytics industries.
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database