Customer Service Advisor – Start Date: January
Salary: £23,600 (rising to £26,500 in April 2026)
Hours: Full-time, 36 hours per week then after April, will be 35 hours per week
Working Model: Office-based during probation, then hybrid (2 days per week in office)
A role where you can grow, develop, and make an impact
We’re looking for enthusiastic Customer Service Advisors to join our team in January.
You’ll begin with a few weeks supporting a key customer project across several functions, giving you a great introduction to our processes. After this, you’ll move into a dedicated Customer Service role within either our Credit Cards or Savings & Loans teams.
Every day will bring something new – taking inbound queries, helping customers with account openings, transfers and digital banking, or resolving questions around purchases, balances and interest rates. You’ll use your communication skills and problem-solving ability to deliver a brilliant customer experience from start to finish.
You’ll also guide customers through digital self-service options and help them feel confident managing their finances. Whether you’re resolving issues or providing reassurance, you’ll make a real difference in every interaction.
We offer a supportive, energetic environment with plenty of room to learn, grow and succeed – especially if you thrive in a busy contact-centre setting.
What you’ll be doing
- Providing outstanding customer service through excellent listening and communication
- Managing high call volumes while keeping interactions positive and engaging
- Handling mainly inbound calls, with occasional outbound customer follow-up
- Taking ownership of each case from first contact to resolution
- Using your judgement to solve queries and knowing when to use internal tools for support
- Understanding customer needs and offering tailored solutions
- Logging accurate notes and updates in internal systems
- Sharing information on products and services (full training provided)
What we’re looking for
- Customer service experience (call centre, retail, hospitality or similar)
- Strong communication, active listening and empathy
- Confidence using multiple systems and Microsoft Office
- Resilience and the ability to handle complex or sensitive customer situations
- A passion for great customer outcomes and continuous improvement
Bonus skills:
- Experience in financial services or another regulated environment
- Comfort working in a fast-paced, target-driven role
If you don’t tick every box but feel this role is a great fit, we’d still love to hear from you.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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