Role: Customer Service Advisor
Location: Sale, Manchester (hybrid 2 days office/3 days home after training period)
Salary: £26000 – £28000 + 10% performance bonus + benefits
Hours: (Mon-Fri hours working shifts between 8-6pm)
This is an exciting opportunity for an experienced contact centre Customer Service Advisor to join my Sale, Manchester based client.
Do you have experience working in a contact centre team who speak to existing customers?
Are you organised and can work to deadlines?
Are you naturally inquisitive and enjoy investigating?
Role Responsibilities of the Customer Service Advisor:
- Manage Customer expectations and develop relationships with key stakeholders
- Talking to customers about their contract and getting an understanding of next steps
- Manage and coordinate customer interaction, in line with agreed processes and SLAs.
- Effectively manage the customer experience to ensure that issues are resolved efficiently.
- Promote the brand at all times by providing a customer centric experience.
- Escalate complex issues and queries to Manager.
- Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
- Maintain the consistency and accuracy of all data input into department databases.
- Build knowledge of customers.
- Prepare and produce management information as required.
- Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.
Key Skills and Experience for this Customer Service Advisor role :
- Previous experience of using company systems
- Previous experience of working with customer facing teams or in a customer services environment
- Demonstrable specialised knowledge/skills in a customer contact area
- Ability to plan and prioritise multiple activities
- Is aware of the commercial impact of own decisions/actions
- Good problem solving skills with experience of resolving complex problems
- Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders
- Experience in working collaboratively with internal and external teams
Please follow the link to apply for this Customer Service Advisor role based in Sale.
